When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We reserve the right to decline any order placed. This term is included to protect us in the event that a mistake has been made in our pricing or we can no longer supply at the price quoted.
All card payments are processed securely through First Data UK.
Please note we will only accept payments over the phone for printed sheet music and under no circumstances for instruments and accessories.
We aim to make things as simple as possible.
All orders below £50.00 will be charged at our standard shipping rate of £2.50, above £50.00 shipping is free. We also offer a click and collect service.
Please note that we ONLY ship to the address to where your payment card is registered, or a verified Paypal address.
We will aim to dispatch orders within 24 hours (excluding weekends) usually via Royal Mail or 3rd party courier, however once an item is shipped we will not be held responsible for any delays or losses.
We want you to be happy with your purchase. You may cancel your order (without giving any reason) by notifying us within 14 days from receipt of the goods. You must return the goods at your own expense. You must return the goods in the original packaging and condition. Reeds and similar items cannot be returned for hygiene reasons, unless they are returned unopened in their original packaging.
If the goods are faulty (or not what was ordered), then contact us within 7 days and we will arrange return at our own expense.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. We are fully PCI DSS (Payment Card Industry Data Systems Standard) compliant.
Pencerdd Music is committed to protecting your privacy.
No information you provide to us is passed on to any other company (apart from that required for delivery and insurance purposes). We use your information to enable us to fulfil your order and for our internal record keeping.
Pencerdd Music does not share your personal information with any Third Party companies who will use your personal information for SPAM mails.
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Pencerdd Music by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.